HostGator Review

About Hostgator

Hostgator was founded in 2002 by Brent Oxley who was a student at Florida Atlantic University. HostGator grew exponentially in the next couple of years.

In 2007, just five years after the company was founded, HostGator moved to a 20,000 square foot office building in Houston, Texas. The company kept growing at phenomenal rates and opened offices in Austin, Texas and India.

HostGator was acquired by Endurance International Group in 2012 for $225 million USD. Endurance International Group also bought other hosting companies, including Bluehost (See our review of BlueHost hosting service). Like most other acquisitions of EIG, HostGator continued operations under its own brand name.

UpTime – last 6 months

Yes, their uptime is pretty good; 99.95% on average. While there are better uptimes from other providers, being .5% off of 100% is pretty impressive. It’s important that your website remain online so people can actually see it, read your blogs, buy your products and so on.

If it’s not online, no one’s going to be able to buy anything, read anything, or even access your website; not good.

See past month average uptimes

  • August average uptime: 99.96%
  • September average uptime: 99.81%
  • October average uptime: 99.78%
  • November average uptime: 99.27%
  • December average uptime: 99.64%
  • January average uptime: 99.74%

THE GOOD

Quality support anytime
No matter what your preferred channel is for contacting customer support, HostGator makes it easy to get an answer to your question as soon as possible. Email support is always available, as is social media support on Facebook, Twitter, and Google+. If you need a little more immediate help, customer support representatives stand by 24/7 to assist you with your problems via phone or live chat. There are also several resources available to help you solve your problems on your own if you don’t want to contact customer support, including an FAQ and a knowledge base full of helpful articles and video tutorials to walk you through some of the controls. HostGator also offers a forum where you can ask and answer questions asked by other members of the community.

Easy to design your website
HostGator makes designing your website fast and easy with their BaseKit Site Builder tool. Here, you can easily lay out your website using one of their 4,500 templates and customize it with your own information. If you’re looking for a little something extra to add to your website, you can choose from a variety of open-source web applications to install on your website, including blogging, shopping cart, ecommerce, wiki, and CMS software.
Great email tools
HostGator enables you to create unlimited email addresses associated with each of your domains, which is especially appreciated by business owners looking to set up each of their employees with their own email. Other notable email features include spam and virus filters, web-based mail, and the ability to create aliases. If you have a lot of contacts, you can create mailing lists and autoresponders. How important email tools are to you is going to depend on what kind of website you’re looking to host, but there’s no denying that HostGator’s offerings are impressive.

THE BAD

Weekly server backups
If you’re uploading lots of content to your website on a daily basis, HostGator’s weekly server backups may not be enough for you. If the server were to malfunction, you could lose a lot of your data. Although the chances of that happening aren’t very high, for those who aren’t willing to take the risk there are plenty of other web hosting companies that back up their servers daily and may be better solutions.
No cloud hosting
While the lack of cloud hosting isn’t too surprising since many other web hosting companies don’t offer this service either, it’s still a little bit disappointing. Cloud hosting is extremely flexible and enables you to pay for just the resources you’ve used instead of a flat, monthly rate. Also, cloud hosting stores your data on multiple servers at once, drastically reducing the risk of losing your information due to a server malfunction or similar problem. If you’re interested in this type of hosting, it may be a good idea to investigate some other companies that offer it, but HostGator’s shared, dedicated, and VPS hosting does meet the needs of most people.

 

The Details

Costs and Fees

  • Domain Migration Fee: $7.95/year
  • Domain Name Fee: $12.95/year
  • Setup Fee: None
  • Shared Hosting Annual Fee: $66.72 – $143.52
  • Shared Hosting Monthly Fee: $3.96 – $10.36

Email

  • Email Storage: Unlimited
  • Number of Email Addresses: Unlimited

Web Hosting

  • Bandwidth: Unlimited
  • Disk Space: Unlimited
  • Money Back Guarantee: 45 days
  • Number of Domains: 1 – Unlimited
  • Number of MySQL Databases: 1 – Unlimited

Pricing

  • Hatchling
    Monthly Fee: $7.16
    Annual Fee: $66.72
  • Baby
    Monthly Fee: $7.96
    Annual Fee: $95.52
  • Business
    Monthly Fee: $11.96
    Annual Fee: $143.52
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